Last updated: September 20, 2026

This Privacy Policy explains how Plush Jewels ("we", "us", "our") collects, uses, and protects your personal information when you shop with us at plushjewels.com. Plush Jewels is based in Thorold, Ontario, Canada.

1. Information We Collect

• Order & contact details: your name, email address, phone number, and shipping/billing address.
• Order information: the items you purchase, order totals, and order history.
• Payment information: card payments are processed securely by our payment provider (Square). We do not see or store your full card number.
• Technical data: basic information such as your browser type and pages visited, used to keep the site working and secure.

2. How We Use Your Information

• To process, ship, and confirm your orders.
• To calculate shipping rates and provide tracking updates.
• To respond to your questions and provide customer support.
• To send order-related emails (confirmations, shipping notifications).

3. Who We Share It With

We only share what is necessary to fulfil your order: shipping carriers (to deliver your parcel), our payment processor (Square, to take payment), and our email provider (to send order emails). We never sell your personal information.

4. Cookies

We use essential cookies to keep your cart and session working. You can control cookies through your browser settings.

5. Data Security & Retention

We take reasonable steps to protect your information. Payments are handled over secure, encrypted connections. We keep order records only as long as needed for our business and legal obligations.

6. Your Rights

You may request access to, correction of, or deletion of your personal information by emailing us. We will respond in line with applicable Canadian privacy law (PIPEDA).

7. Children

Our store is not directed to children under 16, and we do not knowingly collect their information.

8. Changes

We may update this policy from time to time. The latest version will always be posted on this page.

9. Contact Us

Questions about your privacy? Email info@plushJewels.com or call 647-677-0987.