Last updated: September 20, 2026

Please read this policy carefully before ordering. Our jewellery is artificial (imitation / costume) jewellery — made from alloys, plating, glass and simulated stones, not precious metals or genuine gemstones. Because these are fashion pieces sold at accessible prices, our return policy is limited.

1. All Sales Are Final — With One Exception

We do not accept returns or exchanges for change of mind, sizing, colour preference, or for hygiene reasons (for example, pierced earrings). The only exception is an item that arrives broken, damaged, or defective.

2. If Your Item Arrives Damaged or Broken

If your piece arrives damaged, broken, or faulty, we will make it right. Here is how:

• Email us at info@plushJewels.com within 48 hours of delivery.
• Include your order number and clear photos of the damaged item and its packaging.
• Our team reviews every case manually and will respond by email with the next steps.

3. Resolution

For approved claims, we will arrange a replacement where stock allows, or a refund to your original payment method. Refunds are issued in Canadian Dollars (CAD); your bank handles any currency conversion.

4. Important Notes

• Claims made after 48 hours, or without photos, may not be accepted.
• Minor variations in colour, finish, or stone placement are normal for handcrafted artificial jewellery and are not considered defects.
• Gentle wear-and-tear, tarnishing over time, or damage from misuse is not covered.

5. Contact Us

All damage claims are handled personally by our team. Email info@plushJewels.com or call 647-677-0987.